smartAID is the global leader in the use of technology and innovation to alleviate poverty. All of our programs have the end goal of improving the capacity of the local communities we serve so they can become self-sustaining.
Ending poverty is achievable, but it requires strategic and meaningful collaboration between governments, the private sector and civil society partners that have local expertise, experience and connections.
Behind every user and customer is a real person with real problems, needs, feelings, history, circumstance, and preferences. Our focus throughout the entire lifecycle of a project is to keep the customer at the centre of what we do and ensure that their needs are met first and foremost.
There are so many possible solutions to any one problem, that falling in love with any one solution carries an opportunity cost. We take a rigorous approach to prototyping, testing, iterating, and building that means the problem remains the focus.
We believe truly exceptional experiences take into account the entire customer journey and the context that underpins it. It is this understanding that allows us to craft solutions that directly address the needs of customers and build tangible value for businesses, impacting all aspects of the business-customer relationship.
No two problems are the same, so no two solution teams should remain the same (unless it makes sense to not break up the band, obviously). We build small, dedicated and collaborative teams of expert designers, researchers, technologists, and strategists for each project, giving each problem the attention it deserves.
The people most vulnerable to emergencies brought on by natural disasters, drought, conflict and the outbreak of disease are those in marginalized, vulnerable and poor communities.
Our critical first response actions may not always include a technological solution, but iAID will always research next tier possible technological needs for post-crisis action. We can mobilize our first response resources within 12 to 24 hours.